AI in Mortgage Lending: Transformation, Risks & Roadmap for Responsible Adoption
This comprehensive report examines the transformational impact of artificial intelligence (AI) across the mortgage industry. It explores how AI is revolutionizing the entire mortgage lifecycle—from customer acquisition and origination to underwriting, servicing, and compliance—delivering unprecedented efficiency, accuracy, and customer personalization. The article also provides a clear-eyed assessment of the associated risks, including algorithmic bias, generative AI hallucinations, and data security concerns, and proposes robust governance and risk mitigation strategies. Finally, it offers a practical roadmap for lenders to assess readiness, implement AI responsibly, and achieve a powerful synergy between human expertise and technological innovation.
